By the end of this workshop, you will be able to:
- State what customer service means in relation to all your customers, both internal and external.
- Recognize how your attitude affects customer service.
- Identify your customers' needs.
- Use outstanding customer service to generate return business.
- Build good will through in-person customer service.
- Provide outstanding customer service over the phone.
- Connect with customers through on-line tools.
- Deal with difficult customers.