Leadership Development Skills, Level 3

I.    EMOTIONAL INTELLIGENCE

A.    WHAT IS EMOTIONAL INTELLIGENCE (EQ)?
B.    PERSONAL COMPETENCIES

1.    Self-Management
2.    Self-Awareness
3.    Self-Regulation
4.    Self-Motivation
5.    Empathy

C.    SKILLS IN EMOTIONAL INTELLIGENCE

1.    Accurately Perceive Emotions
2.    Use Emotions to Facilitate Thinking
3.    Understand Emotional Meanings
4.    Manage Emotions

D.    APPLY EQ SKILLS

1.    Understand Emotions & How to Manage Them in the Workplace

2.    Disagreeing Constructively
3.    Making an Impact
4.    Assessing a Situation
5.    Being Zealous Without Being Offensive

E.    BENEFITS OF EMOTIONAL INTELLIGENCE

1.    Articulate Your Emotions Using Language
2.    Use Tools to Regulate Your Emotions
3.    Learn to Compromise
4.    Gain Control
5.    Use Coping Thoughts
6.    Use Relaxation Techniques

II.    PERSONAL ACCOUNTABILITY/PROFESSIONALISM

A.    THE PROBLEM OF NO ACCOUNTABILITY
B.    WHO ARE "THEY"?

1.    Whiners and Crybabies
2.    Who's Responsible?

C.    PERSONAL ACCOUNTABILITY

1.    Three Types of Accountability
2.    What Are Symptoms of Lack of Accountability
3.    The Price Paid for Lack of Accountability
4.    How Does Personal Accountability Help?
5.    Building Personal Accountability in Your Work Team

D.    WHAT IS A PROFESSIONAL?

1.    Key Elements of Professionalism
2.    Expectations of Others
3.    Business Etiquette Rules Everyone Needs to Know

III.    TRANSFORMATIONAL LEADERSHIP

A.    TRANSACTIONAL vs. TRANSFORMATIONAL
B.    HOW DOES IT HAPPEN?
C.    TRANSFORMATIONAL LEADERSHIP

1.    Aspects of Transformational Leadership

D.    COMPONENTS (4 I'S) OF TRANSFORMATIONAL LEADERSHIP        

1.    Idealized Influence
2.    Inspirational Motivation
3.    Individualized Consideration
4.    Intellectual Stimulation

E.    CHARACTERISTICS OF A TRANSFORMATIONAL LEADER

1.    Characteristics That Impact Organizational Growth
2.    Creates a Vision
3.    Visionary

F.    BENEFITS OF A TRANSFORMATIONAL LEADER
G.    DO'S AND DON'TS

IV.    CHANGE MANAGEMENT

A.    WORKPLACE CHANGES
B.    IS CHANGE MANAGEMENT NECESSARY?

1.    What Drives Change?

C.    THE CHANGE PROCESS
D.    THE FOUR PHASES OF CHANGE

1.    Phase 1: Denial
2.    Phase 2: Resistance
3.    Phase 3: Exploration
4.    Phase 4: Commitment

E.    REACTIONS TO CHANGE
F.    THE CHANGE CYCLE

1.    Endings
2.    Transitions/Neutral Zone
3.    Beginnings

G.    RESPONSIBILITY FOR MANAGING CHANGE

1.    Managing Change
2.    Tools to Help the Change Process
H.    RESISTANCE TO CHANGE