Leadership Development Training program introduces Team Leaders Supervisors, and Managers to effective leadership responsibilities, communication skills, teamwork, and motivation techniques. This two-day course will focus on skills that all leaders need to be effective. All course materials, breaks, and lunch for each of the two days are provided. Attendees must be present both days and pass a written exam at the end of the course presentations to successfully complete the requirement of the course.
Attendees must complete Leadership Development Skills, Level 2, before attending Level 3.
I. EMOTIONAL INTELLIGENCE
A. WHAT IS EMOTIONAL INTELLIGENCE (EQ)?
C. SKILLS IN EMOTIONAL INTELLIGENCE
1. Accurately Perceive Emotions
D. APPLY EQ SKILLS
1. Understand Emotions & How to Manage Them in the Workplace
2. Disagreeing Constructively
E. BENEFITS OF EMOTIONAL INTELLIGENCE
1. Articulate Your Emotions Using Language
II. PERSONAL ACCOUNTABILITY/PROFESSIONALISM
A. THE PROBLEM OF NO ACCOUNTABILITY
1. Whiners and Crybabies
C. PERSONAL ACCOUNTABILITY
1. Three Types of Accountability
D. WHAT IS A PROFESSIONAL?
1. Key Elements of Professionalism
III. TRANSFORMATIONAL LEADERSHIP
A. TRANSACTIONAL vs. TRANSFORMATIONAL
1. Aspects of Transformational Leadership
D. COMPONENTS (4 I'S) OF TRANSFORMATIONAL LEADERSHIP
1. Idealized Influence
E. CHARACTERISTICS OF A TRANSFORMATIONAL LEADER
1. Characteristics That Impact Organizational Growth
F. BENEFITS OF A TRANSFORMATIONAL LEADER
IV. CHANGE MANAGEMENT
A. WORKPLACE CHANGES
1. What Drives Change?
C. THE CHANGE PROCESS
1. Phase 1: Denial
E. REACTIONS TO CHANGE
G. RESPONSIBILITY FOR MANAGING CHANGE
1. Managing Change